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For council and housing association tenants

Repairs ignored? You could be owed money.

If you've reported damp, mould, leaks or other problems and your landlord still hasn't fixed them, you could claim compensation and get the repairs done. Successful claims can be worth thousands.

  • No win, no fee
  • Free 60-second check
  • No obligation

Who is your landlord?

The person or organisation you pay rent to.

Are you living in temporary accommodation?

For example a hostel, B&B or emergency housing.

What problems do you have?

Tap all that apply.

Choose at least one problem.

Have you been reporting the problems to your landlord for more than 6 months?

By phone, email, letter or in person all counts.

Have you reported or chased them in the last 3 months?

Any contact with your landlord about the problems.

Where is the property?

We'll check we can help in your area.

Enter a valid UK postcode.
Enter your house number or name.

Last step: where should we call you?

A specialist will call to talk through your claim. It's free and there's no obligation.

Enter your first name.
Enter your surname.
Enter a UK mobile number, like 07700 900123.
Enter a valid email address.

Your details are encrypted and never sold.

Thanks, you're all set.

Your details are with our team.

A specialist will call you within the next hour.Keep your phone close so you don't miss us.
Optional · takes 30 seconds

Add photos of the damage

Your specialist can see the problems before they call, so your call is quicker.

Clear photos of the problem, plus one of the whole room, work best.

  1. A quick call. We'll ask about the problems and how long they've been going on.
  2. We explain your options. If you can claim, we'll get things started on a no win, no fee basis.
  3. Get your home put right. A successful claim can mean repairs and compensation.

One thing that could help your claim

Report the problems to your landlord again today, in writing if you can. Here's a message you can copy and send:

Open in email

While you wait, take clear photos of the damage and gather any letters, emails or texts with your landlord.

Sorry, we can't take your case right now

  • No win, no fee
  • Free check
  • No obligation
No win, no feeNothing to pay upfront
Free checkNo obligation
Fast call backSame day in working hours
Repairs and compensationWe push for both
What counts

Problems we can help with

Your landlord has a legal duty to keep your home in good repair. If they've been told and haven't fixed it, you may have a claim.

Damp and mould

Black mould, damp walls, condensation that won't go.

Leaks

Roof, pipe or bathroom leaks and water damage.

Heating

Broken boilers, radiators or no hot water.

Electrics

Faulty wiring, sockets or lighting.

Windows and doors

Rotten frames, draughts, broken locks.

Structural

Cracks, damaged roofs, walls or floors.

Pests

Mice, rats or insects getting in.

Kitchens and bathrooms

Broken units, toilets, showers or extractor fans.
How it works

Three simple steps

We do the hard work. You just tell us what's wrong.

Check if you qualify

Answer a few quick questions. It takes about a minute and it's completely free.

Talk to a specialist

We'll call to understand your situation and explain your options, with no obligation.

We handle your claim

If you can claim, we take it from there on a no win, no fee basis.

Examples

How a claim can work

Every home and every case is different. These examples show the kind of situations claims can cover.

Illustrative example

Mould in the bedrooms

A council tenant had black mould spreading across two bedrooms. They'd reported it for over a year, but the landlord only ever sent someone to paint over it.

A claim can push for the cause to be fixed and compensation for living with it.
Illustrative example

A leak that kept coming back

A housing association tenant had water coming through the kitchen ceiling every time it rained. Several reports and months later, it still wasn't sorted.

A claim can cover the repair and damage to belongings.
Illustrative example

Winter without heating

A family went weeks at a time without heating or hot water while waiting on boiler repairs that kept being put off.

A claim can account for the disruption and extra costs.

These are illustrative examples, not real clients. Outcomes depend on the facts of each case and aren't guaranteed.

Questions

Good to know

Does it cost anything?
The eligibility check and first call are free. Claims are handled on a no win, no fee basis, so if your claim isn't successful you won't pay a fee. If it is successful, a fee is taken from your compensation, and we'll explain exactly how much before you sign anything.
How much could I get?
It depends on how serious the problems are, how long they've gone on and how they've affected you. Successful claims can be worth thousands of pounds, but we can't promise an amount. A successful claim can also mean your landlord has to carry out the repairs.
Will claiming affect my tenancy?
Making a disrepair claim is your legal right as a tenant. If you're worried about how your landlord might react, talk it through with our specialist on the call.
Who can claim?
Tenants in England who rent from the council or a housing association, have reported the problems to their landlord, and are still waiting for them to be fixed. Tell us about your situation and we'll let you know.
Do I need photos or paperwork?
Not to start. Photos of the damage and any letters, emails or texts with your landlord help, so it's worth gathering what you can.
Who are you?
Tenant's Disrepair Claims is a trading style of First For Justice Ltd, a claims management company authorised and regulated by the Financial Conduct Authority.

Find out if you can claim

It takes about a minute. No win, no fee.

Check if I qualify
Check if I qualify